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Install and Service Packages

BasicServicePackageLogo160When you purchase a simulator (which requires installation) through SES you are purchasing, quality, professional workmanship and best of all peace of mind. Over the last 10 years we have become experts in installing, training and servicing the systems we sell. Whether you are adding a Premium to your FEC or creating a truly unique custom golf simulator in your basement, SES is the only company to offer our GOLD package Installation and Service Plan. For the customers who are looking for the best, we are the company to work with on your project.

 

In addition to the experience gained in installing nearly 100 simulators we have built a nationwide network of partners to help facilitate your project. Whether you are in need of a contractor, electrician, interior designer or need to find that one piece of golf memorabilia to complete your mancave — we have the network in place to help. Not all the products we sell require professional installation. Please call us at 303-926-1003 to review the best option for you.

 

 

Here are the Install and Service options available:

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SES Silver Service Package includes:
 

  • Onsite construction and installation of purchased equipment
  • 3 days of Setup and Training
  • Flexibility with your schedule!
  • and More!!!

 

Price for Silver Service Package (domestic US installations)

$4000 - Includes travel, lodging, and labor costs. Shipping not included.

(In rare cases, additional travel and labor costs may be incurred.)

 

Silver Package is for the TruGolf Signature and Premium. These can also be upgraded to the Gold Service Package. -See Below-

Other option: You may also choose to go with the installation from the manufacturer, if available. However, we do not recommend it as you will be subject to their schedule (which is often months out). Plus, their install pricing is comparable to ours but offers less expertise and overall service.

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SES Gold Service Package includes:
 

  • Onsite construction and professional installation of purchased equipment: Our installers take the necessary time to ensure your simulator is installed correctly, the first time.
  • Timelines and checklists: We communicate! We will stay in touch with you (or your builder) as to the status of your order, delivery schedule, install schedule and more. We also provide each Gold customer with a checklist to ensure the installation process goes as smooth as possible and we always strive to work with your schedule…not the other way around.
  • Full day of training and Q/A with all operators of system: We don’t leave you high and dry. Our goal is to make sure every Gold level customer is trained on the ends and outs of their system, as well as provide some basic troubleshooting to help keep your system up and running.
  • SES Upgraded cable bundle: All Gold Level customers receive an upgraded cable bundle. Through our experience we have found this upgrade to be essential in getting the most out of your simulator.
  • Post installation and Direct Service handled by SES: We give you one number to call! If you run into trouble you can call your installer directly and problem solve any issues which may arise. In the event we are unable to fix the problem, we will liaison on your behalf to the appropriate party to keep you up and running.*

 

Price for Gold Service Package (domestic US installations)

$6000 - Includes travel, lodging, and labor costs. Shipping not included.

(In rare cases, additional travel and labor costs may be incurred.)

*Direct service through SES is valid as long as the manufacture’s warranty is active.

 

More info on this package below...

More Than Just Installation!

 

There are three facets to getting up and running any simulator and we are experts in all three! An SES sales representatives will work with you to find what products best fit what you are looking for, create solutions and ensure a smooth process.

 

 

Before, During and After the Sale

With the Gold Service Package

 

plan1393545FFFFFF1Before: We will communicate with your architect, builder, A/V company, etc. to make sure we are all on the same page of the requirements of our equipment before your simulator purchase. We will coordinate the shipping and installation schedule to be convenient for you. Providing clear communication about what is required before installation of your simulator begins. Shortly after your purchase we provide you with a checklist of items to prepare before your simulator arrives, this checklist is a great tool to share with your team to ensure a quick and painless installation.

 

setup1453250FFFFFF1During: When scheduling our onsite installation, we take the time necessary to install your purchasing correctly…the first time. We schedule enough time so there is no need to rush through the job and race off to the next one. We are respectful of your time; we work with you during the installation period to make sure it is not disruptive to you or your family. We will walk you through the ends and outs of the system in our training session, to make sure you completely understand how to get the most out of your simulator.

 

helpcheck1212215FFFFFFAfter: With the Gold Service Package option, after your simulator has been installed we will be your point of contact to handle all service needs. And in the rare instance when we can’t answer your question or solve your problems…we take the lead to get them addressed. There is an old saying…”Sh!t Happens” and when it does we are here to help. If there is a problem we can fix…we fix it, if we can’t …we act on your behalf to get your simulator back up and running with the shortest downtime possible.

 

The SES Gold Service Package is required on all custom installations, and is available on other products we sell. Please contact a sales representative to learn more.

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